Return & Refund Policy

Store Name: Solvanique
Contact Email: support@Solvanique.com

At Solvanique, we want every customer to be fully satisfied with their purchase. If something doesn’t meet your expectations, our return and refund process is simple and transparent.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order.
Returned items must be:

• Unused and undamaged

• In original packaging

• Accompanied by a receipt or proof of purchase

The following items are non-returnable:

• Final-sale and clearance products

• Personalized or custom items

• Hygiene-related goods

2. Return Process

Contact us at support@Solvanique.com with your order number and reason for return.

Our team will provide detailed return instructions and the return address.

Return shipping costs are the customer's responsibility unless the return is due to our error (wrong or defective item).

3. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is caused by our error.

4. Exchanges

We only replace items that are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us at support@Solvanique.com.

5. Order Cancellations

Orders may be canceled within 24 hours for a full refund.
After 24 hours, orders may already be processing or shipped, and standard return procedures will apply.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos.
We will cover all costs and offer a replacement or full refund.